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2nd Level Operations Specialist at Ericsson Nigeria

2nd Level Operations Specialist at Ericsson Nigeria – Here are the requirements and how to apply for the position of 2nd Level Operations Specialist in the ongoing Ericsson Nigeria job recruitment.

Table of Contents

2nd Level Operations Specialist at Ericsson Nigeria – About Position

Ericsson is a foremost global provider of telecommunications equipment & services to mobile & fixed network operators. More than 1,000 networks in over 180 nations use Ericsson equipment, & over 40 percent of the world’s mobile traffic passes through Ericsson networks.

They are hiring to fill the following positions described below.

Job Title: 2nd Level Operations Specialist

Req ID: 335449
Location: Lagos, Nigeria
Category: Network Operation and Integration

Job Responsibilities

You will help with Assurance support activities:

Troubleshoot Network Performance using ENIQ Events and Cause Code Analysis.
Data Product deployment on Packet Core Nodes- configuration and validate implementation.
Configuration Audit and management on all Packet Core Equipment.
DPI configuration, deployment and management
Analyze Customers problems using ENIQ Events PS and ENIQ stats.
Daily routine health checks on Packet Core Nodes.
Troubleshoot KPI degradation across SGSNs/MMEs using Events Based Monitoring (EBM) analysis, Mobility log, Session logs.
Shell/Bash/Python Scripting- Developed scripts to automate processes and create report used to monitor Node stats and KPIs on packet core nodes.
Develop/Deployment open source tools for KPIs trending and monitoring. eg GRAFANA, CENTREON and ZABBIX
Preparing signaling traces of GPRS interfaces (Gb//Gn//Gi/Gx/Gom) for troubleshooting and analysis.
Preparing various packet core reports as required for presentation to the customer.
Open Customer Service Request (CSR) and assist Support in CSR troubleshooting
Provide Support to Ericsson Emergency team in troubleshooting/recovering a major failure on the Network
Preparing Monthly capacity review of all Packet Core Nodes
Provide support to Ericsson Project team during PCN Node updates and upgrades
Optimization of Packet Core Nodes to meet Customer’s KPI targets.
Maintain good relationship with customer
Attend meetings with customer to deliberate on key pressing issues and proffer solution
Provide prompt feedback to customer on their enquiries
Proper management of customers
Conducting customer satisfaction surveys.
Manage Quality Standards and Operational Efficiency
Capture and Analyze Customer Feedback
Responsible for managing the Packet core Back office Engineers in terms of their daily functions/responsibility
Assigning of task to the Packet core Back office Engineers
Primary management of the Back-office Engineers Standby schedule/call out
Secondary management of the Packet core front office Engineers
Ensure KPIs are within target on all Packet Core Nodes in the network
Resolution of Incident through self-service, handled by the service desk or support teams, or invoke disaster recovery measures
Closure involves talking with management to confirm they are satisfied that normal service has resumed.
The management of change and development within a business or similar organization
The controlled identification and implementation of required changes within the network
Problem identification, including logging, categorization, and prioritization
Problem control, such as analyzing and documenting workarounds and known errors
Error control, including fixing errors through change control and assessing effectiveness of workarounds

Job Requirements

Bachelor level, in engineering (IT, Telecom) or
5-7 years’ experience of deploy system test and lead testing team.

Additional Requirements:

Knowledge of Managed Service telecom operations practice
Knowledge sharing and collaboration skills
Ericsson knowledge
English skills
Delivering results & meeting customer expectations
Analyzing
Working with people
Creating & innovating
Applying expertise & technology

Ongoing Recruitments You Can Also Apply For Here:

How to apply for 2nd Level Operations Specialist at Ericsson Nigeria

Interested and suitably qualified individuals should: Click here to apply online

Application Deadline

Not Specified

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