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2nd Level Operations Specialist at Ericsson Nigeria

2nd Level Operations Specialist at Ericsson Nigeria – Here are the requirements and how to apply for the position of 2nd Level Operations Specialist in the ongoing Ericsson Nigeria job recruitment.

2nd Level Operations Specialist at Ericsson Nigeria – About Position

Ericsson is a foremost global provider of telecommunications equipment & services to mobile & fixed network operators. More than 1,000 networks in over 180 nations use Ericsson equipment, & over 40 percent of the world’s mobile traffic passes through Ericsson networks.

They are hiring to fill the following positions described below.

Job Title: 2nd Level Operations Specialist

Req ID: 335449
Location: Lagos, Nigeria
Category: Network Operation and Integration

Job Responsibilities

You will help with Assurance support activities:

  • Troubleshoot Network Performance using ENIQ Events and Cause Code Analysis.
  • Data Product deployment on Packet Core Nodes- configuration and validate implementation.
  • Configuration Audit and management on all Packet Core Equipment.
  • DPI configuration, deployment and management
  • Analyze Customers problems using ENIQ Events PS and ENIQ stats.
  • Daily routine health checks on Packet Core Nodes.
  • Troubleshoot KPI degradation across SGSNs/MMEs using Events Based Monitoring (EBM) analysis, Mobility log, Session logs.
  • Shell/Bash/Python Scripting- Developed scripts to automate processes and create report used to monitor Node stats and KPIs on packet core nodes.
  • Develop/Deployment open source tools for KPIs trending and monitoring. eg GRAFANA, CENTREON and ZABBIX
  • Preparing signaling traces of GPRS interfaces (Gb//Gn//Gi/Gx/Gom) for troubleshooting and analysis.
  • Preparing various packet core reports as required for presentation to the customer.
  • Open Customer Service Request (CSR) and assist Support in CSR troubleshooting
  • Provide Support to Ericsson Emergency team in troubleshooting/recovering a major failure on the Network
  • Preparing Monthly capacity review of all Packet Core Nodes
  • Provide support to Ericsson Project team during PCN Node updates and upgrades
  • Optimization of Packet Core Nodes to meet Customer’s KPI targets.
  • Maintain good relationship with customer
  • Attend meetings with customer to deliberate on key pressing issues and proffer solution
  • Provide prompt feedback to customer on their enquiries
  • Proper management of customers
  • Conducting customer satisfaction surveys.
  • Manage Quality Standards and Operational Efficiency
  • Capture and Analyze Customer Feedback
  • Responsible for managing the Packet core Back office Engineers in terms of their daily functions/responsibility
  • Assigning of task to the Packet core Back office Engineers
  • Primary management of the Back-office Engineers Standby schedule/call out
  • Secondary management of the Packet core front office Engineers
  • Ensure KPIs are within target on all Packet Core Nodes in the network
  • Resolution of Incident through self-service, handled by the service desk or support teams, or invoke disaster recovery measures
  • Closure involves talking with management to confirm they are satisfied that normal service has resumed.
  • The management of change and development within a business or similar organization
  • The controlled identification and implementation of required changes within the network
  • Problem identification, including logging, categorization, and prioritization
  • Problem control, such as analyzing and documenting workarounds and known errors
  • Error control, including fixing errors through change control and assessing effectiveness of workarounds

Job Requirements

  • Bachelor level, in engineering (IT, Telecom) or
  • 5-7 years’ experience of deploy system test and lead testing team.

Additional Requirements:

Related Articles
  • Knowledge of Managed Service telecom operations practice
  • Knowledge sharing and collaboration skills
  • Ericsson knowledge
  • English skills
  • Delivering results & meeting customer expectations
  • Analyzing
  • Working with people
  • Creating & innovating
  • Applying expertise & technology

Ongoing Recruitments You Can Also Apply For Here:

How to apply for 2nd Level Operations Specialist at Ericsson Nigeria

Interested and suitably qualified individuals should: Click here to apply online

Application Deadline

  • Not Specified

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