Agent Channel Customer/Network Insights Officer at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria’s biggest financial services establishment by total assets and gross income. With over 10 million customer accounts, FirstBank has more than 750 outlets offering a broad range of retail and corporate financial services. The Bank has global presence via its divisions, FBN Bank (UK) Limited in London and Paris, FBNBank Ghana, FBNBank DRC, FBNBank Guinea, FBNBank Gambia, FBNBank Senegal and FBNBank Sierra-Leone, in addition to its Representative Offices in Johannesburg, Beijing and Abu Dhabi. They are hiring to fill the following vacant positions described below.

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Job Title: Agent Channel Customer/Network Insights Officer

Job ID: 1900005M
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Job Type: Full-time


  • Customer / Network Insights
  • Product Performance Management

Duties & Responsibilities

  • Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
  • Provide weekly business and periodic strategic reports to key stakeholders and executive management
  • Liaise with internal stakeholders and/ or external research agencies for source data on customer and channel behavior
  • Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy
  • Develop and maintain standard operating procedure manuals for all activities related to Customer and Network Insights
  • Investigate/ identify data necessary to achieve desired business outcomes and resolve data quality issues
  • Create and maintain statistically robust models to facilitate the business insights and requirement definition
  • Maintain good knowledge of relevant analytical and statistical techniques to aid work responsibilities

Expenditure Budget:

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  • Key financial/statistical measures of your organizational unit
  • Number of staff: N/A
  • Staff costs: N/A
  • Costs that you control: N/A
  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators:

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index

Job Requirements


  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage


  • Minimum of 3 years cognate experience (Financial Services/Payments/Data Analysis/Business Modelling/Marketing)

Key Competency Requirements

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial and planning strategy
  • Problem solving
  • Marketing
  • Business modelling


  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management

Application Closing Date

Not Specified.

How to Apply for Agent Channel Customer/Network Insights Officer at First Bank of Nigeria Limited

Interested and suitably qualified individuals should: Click here to apply online

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