Agent Network Partnerships Manager at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria’s biggest financial services establishment by total assets and gross income. With over 10 million customer accounts, FirstBank has more than 750 outlets offering a broad range of retail and corporate financial services. The Bank has global presence via its divisions, FBN Bank (UK) Limited in London and Paris, FBNBank Ghana, FBNBank DRC, FBNBank Guinea, FBNBank Gambia, FBNBank Senegal and FBNBank Sierra-Leone, in addition to its Representative Offices in Johannesburg, Beijing and Abu Dhabi. They are hiring to fill the following vacant positions described below.

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Job Title: Agent Network Partnerships Manager

Job ID: 1900005I
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Job Type: Full-time

Job Objective(s)

  • To deepen the coverage of the Agent Network
  • Identify, establish, and manage required partnerships (internal and external) to promote network growth as well as product/ servicee offerings

Duties & Responsibilities

  • Develop a standard and holistic framework for onboarding strategic partnerships for the Agent Network
  • Develop, implement and monitor the systems, people and processes necessary to ensure the achievement of the framework deliverables
  • Develop and manage a performance framework to measure, monitor and evaluate the efficacy of the Partnerships
  • Create standard bespoke proposals for various business segments and partnership opportunities
  • Develop and maintain standard operating procedure manuals for all activities related to identifying and managing strategic partnerships
  • Collaborate with SBU Heads (Line Executives, Group Heads, Business Development Managers, Business Managers) to identify partnership opportunities to drive business performance
  • Provide periodic reports on the performance of the Partnerships to key stakeholders and executive management
  • Provide input to the design of strategic marketing initiatives / awareness programmes to drive network growth and visibility

Expenditure Budget:

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  • Key financial/statistical measures of your organizational unit
  • Number of staff:
  • Staff costs:
  • Costs that you control:
  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions

Key Performance Indicators:

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index

Job Requirements


  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage


  • Minimum of 7 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)

Key Competency Requirements

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial and planning strategy
  • Problem solving
  • Marketing


  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management

Application Closing Date

Not Specified.

How to Apply for Agent Network Partnerships Manager at First Bank of Nigeria Limited

Interested and suitably qualified individuals should: Click here to apply online

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