Agent Network Project Manager at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria’s biggest financial services establishment by total assets and gross income. With over 10 million customer accounts, FirstBank has more than 750 outlets offering a broad range of retail and corporate financial services. The Bank has global presence via its divisions, FBN Bank (UK) Limited in London and Paris, FBNBank Ghana, FBNBank DRC, FBNBank Guinea, FBNBank Gambia, FBNBank Senegal and FBNBank Sierra-Leone, in addition to its Representative Offices in Johannesburg, Beijing and Abu Dhabi. They are hiring to fill the following vacant positions described below.

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Job Title: Agent Network Project Manager

Job ID: 1900005G
Location: Lagos
Job Type: Full-time
Schedule: Regular
Shift: Standard
Organization: DMD Directorate

Job Objective(S)

  • Provide operational business support to the Agent Network

Duties & Responsibilities

  • Collaborate with SRF Heads to define and execute tactical strategies to drive business performance
  • Coordinate the documentation of business requirements for project implementation
  • Provide strategic reports and updates on ongoing projects to key stakeholders / Executives
  • Assess and react to changes in the competitive and regulatory landscape, relating to Financial Inclusion ecosystems
  • Develop and maintain standard operating procedure manuals for all activities related to Project Implementation
  • Maintain all Project Implementation artefacts
  • Work with all relevant teams (internal and external) to ensure prompt execution of agreed projects
  • Participate in related User review sessions, User Acceptance Tests, Deployment activities organized by the IT team/ eBusiness Solutions
  • Work with internal (within FIS and the bank) and external (Vendor, Consultant) stakeholders to drive change management activities related to implementation
  • Handle price negotiation activities related to product acquisitions, vendor engagement, project deployments
  • Vendor management (Consultants)
  • Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks


Related Articles
  • N/A


  • None

Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Number of staff:
  • Staff costs:
  • Costs that you control:
  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators:

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index

Job Requirements


  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage


  • Minimum of 7 years cognate experience (Financial Services/Payments/Project Management/Operations/Business Development)

Key Competency Requirements:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Financial and planning strategy
  • Problem solving


  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management

Application Closing Date

Not Specified.

How to Apply for Agent Network Project Manager at First Bank of Nigeria Limited

Interested and suitably qualified individuals should: Click here to apply online

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