Automotive Workshop Supervisor at Hamilton Lloyd and Associates

Hamilton Lloyd and Associates is a fast growing and creative human resources firm, which has its attention on rendering customized services to organizations across various sectors. This involves a deep and reliable understanding of the client’s organizational culture, strategic aims and needs to make sure that a tailored solution is provided.

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Table of Contents

Job Position: Automotive Workshop Supervisor

Location: Lagos
Reports to: The Executive Director

Description

Total responsibility for Mechanical and Body shop detailing and quality delivery
Responsible for job allocation and job flow in the workshop including job scheduling and labor allocation for day to day operations.
Co-ordinate resources, (operational and human) schedules and activities to effectively manage the Workshop.
To act as a technical expert in the workshop advising staff on the tasks that needs to be accomplished.
Record observations and findings during diagnostics run and decide on the correct method of repair, as necessary.
Ensure all vehicles are serviced in accordance with the company’s standards and that pro-active planned maintenance is carried out continuously.
Ensure operational safety and compliance with environmental laws and regulations.
Identify skills gap and advise the management on areas to train the staff to improve technical knowledge and job performance of workshop staff.
To ensure workshop staff wear protective clothing (PPEs) at all times while in the workshop floor including all non-workshop/technical staff.
Organize all customer rescue missions ensuring all resources and authorization required is acquired within the shortest time possible.
Ensure properly documented job cards with clear instructions are opened for every repair/service/rescue job to be undertaken by the workshop staff.
To ensure that all vehicles are serviced in accordance with the company’s service standards and that pro-active planned maintenance is carried out continuously.
To act as a technical expert in the Workshop, advising staff on tasks and sharing knowledge, for example through regular toolbox talks.
To in-still and maintain a strong health and safety culture amongst the Workshop team with a good understanding of risk assessments.
To ensure that the workshop housekeeping and operating practices are of a high standard and that special tools and equipment are well maintained.
Generate ad-hoc reports as required by the management.
Develop Service Level Agreements (SLA) with internal customers.

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Requirements

Diploma in Mechanical Engineering (Automotive Option) / Grade Test 1. Degree will be an added advantage.
At least 3-5 years relevant experience in motor vehicle service/mainstream motor dealer
Must have previously held a supervisory role.
Proficiency in computer packages e.g. Word, Excel
Excellent interpersonal skills to build strong rapport with others
Excellent communication and analytical skills
The ideal candidate should have a track record of academic and professional achievement and demonstrate a strong business acumen and passion for after sales services.
Demonstrate integrity and accountability.