Country ICT Manager at British Council of Nigeria

The British Council works with more than 100 nations around the world in the fields of arts and culture, English language, education and civil society. Every year they reach more than 20 million people face-to-face and over 500 million people online, through broadcasts and publications. Established in 1934, they are a UK charity governed by Royal Charter and a UK public body.

They are hiring to fill the following positions described below.

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Job Title: Country ICT Manager

Location: Lagos
Pay Band: 7
Department: Business Support Services
Job Category: IT
Role Type: Advisory, policy, and expertise
Duration: Indefinite Contract
Reports to: Deputy Director Operations

Main Accountabilities        
The leadership of the IT function:

  • Oversee best-practice performance management in the team
  • Maintain a skills framework and advise on required outcomes for learning & development
  • Oversee appropriate, stretching, motivating continuous professional development (CPD) among the team
  • Provide mentoring or coaching to the team to ensure ongoing motivation and performance at ‘top-of-their-game’
  • Develop a positive team spirit, a positive motivation climate, and a close, collaborative unit

Relationship and stakeholder management:

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  • Act as trusted advisor/business partner/consultant to other sections, becoming involved in the decisionmaking process with colleagues in support of the business
  • Support business development through solution-led design and development of IT interventions
  • Provide input to strategic and business-driven decision-making for the senior team:

Country Leadership:

  • Internal Strategic Business Unit (SBU) leads
  • Operations and Business Support Service (BSS) leads
  • Manage and lead on an effective relationship with Global Information Services (GIS)
  • Lead locally on effective management of Vodafone’s service delivery, in liaison with GIS
  • Manage the performance of key suppliers
  • Develop and drive an (IT) team culture of taking and using feedback to enhance stakeholder relationships

IT Operations Management:

  • Ensure weekly, monthly and quarterly checks are carried out fully by the team and reported appropriately to GIS
  • Design, manage and oversee effective IT Proactive Preventive Maintenance (PPM) systems
  • Oversee best-practice procurement, vendor management and contract management for the IT function
  • Ensure the seamless operation of external-facing web streaming platforms
  • Use network management tools to determine network load and performance statistics
  • Run local testing of new software in liaison with GIS to enable an efficient approval process

IT and data security management:

  • Undertake an assessment of risks, make preparations for crisis management, and provide quality written input on IT to the Business Continuity Plan.
  • Communicate security risks and issues to staff to minimize risk to the business
  • Track and resolve any instances of the use of unauthorized assets, e.g. unlicensed copies of the software


  • Act as lead trainer for IT initiatives, to ensure best-practice use of the available tools is embedded into day-to-day work
  • Champion corporate IT initiatives (e.g. O365)
  • Train and enthuse staff on IT-led new ways of working, e.g. O365, OneNote, SharePoint
  • Train staff on best-practice email and calendar management to ensure optimal business effectiveness
  • Train and enthuse staff for good-practice collaboration on tools other than email
  • Train staff on effective knowledge and data management, e.g. use of SharePoint over a shared drive

Person Specification

Minimum / essential:

  • English language to IELTS 6.5 in all four skills (academic module)


  • English language to IELTS 7.0 or above in writing (academic module)


Minimum / Essential:

  • Project Management: Prince 2 Foundation Level or recognized equivalent
  • MCP on Windows 2008 certificate or corresponding level of knowledge
  • ITIL Foundation certificate or corresponding level of knowledge


  • Project Management: Prince 2 Practitioner 1 or recognized equivalent.

Assessment Stage: Shortlisting

Role Specific Knowledge & Experience
Minimum / Essential:

  • Microsoft Office 2016 package exploitation and support
  • Extensive knowledge of O365 functionality, including Skype for Business, Teams, OneNote, One Drive, Planner, Sway
  • Demonstrable knowledge of contemporary software applications for collaborative working and project management
  • Ability to write structured, cohesive narrative reports in plain English

Application Closing Date and Time
17th December 2019 (23:59 UK time)

How to Apply

Interested and suitably qualified individuals should: Click here to apply online

Click here to download Job Details (Pdf)

Click here to download BC Behaviour (pdf)

Click here to download BC Core Skills (pdf)

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