Jobs

CCNA – Technical Support Specialist (B2B) at Canon Nigeria

Canon is the foremost name in imaging and has been for the last 80 years. They are the foremost provider of consumer, business-to-business, and industrial digital imaging solutions. The importance of technology is part of Canon’s corporate DNA and they are committed to assisting people to reimagine what is possible via imaging.

They are hiring to fill the following position described below.

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Job Title: CCNA – Technical Support Specialist (B2B)

Position ID: 13004
Location: Nigeria
Job Category: Customer Service
Job Level: Specialist/ Professional
Employment Type: Full-time Permanent

Job Purpose and Summary

  • To Support Canon distributors and Canon end-users to achieve and maintain the optimum performance of Canon Professional Printing Systems, Office  & Large Format Products across Nigeria.
  • Support Canon distributors and Canon end-users to achieve and maintain the optimum performance of nominated products
  • Report, recommend and take appropriate action regarding Canon Production Systems, Office & LFP Product performance in the region.
  • Design and deliver technical training and continuous development initiatives.
  • To support and actively lead internal projects as designated by the Technical Support Manager.
  • To Manage nominated distributors and customers in nominated countries (Nigeria, Ghana & Ivory coast) with close communication and relationship to enhance the service deliverables to Canon Customers.

What We Ask

  • Degree/Diploma in Electronics or Electrical Engineering with relevant recognized formal education
  • Fluency in written and spoken English and local languages. Knowledge of French will be desirable
  • Excellent Communication, Organisational and Operational skills
  • Professional appearance, excellent communication skills, and the right attitude
  • High level of technical knowledge and experience (5 years minimum) coupled with the ability to relate technical information to non-technical people at all levels.
  • Previous experience of formal classroom training desirable or high-level coaching
  • Functional knowledge and/or understanding of Canon products useful.
  • Familiarity with MS Office applications, i.e. Word, Excel, PowerPoint
  • Familiarity with Microsoft Servers and networks.

You will need:

  • Customer Focus
  • Flexible & Adaptable
  • Excellent Communicator
  • Product Expert
  • Analytical skill
  • Problem solver

Application Closing Date
Not Specified.

How to Apply

Interested and suitably qualified individuals should: Click here to apply online

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