CCNA – Technical Support Specialist (B2B) at Canon Nigeria

Canon is the foremost name in imaging and has been for the last 80 years. They are the foremost supplier of consumer, business-to-business, and industrial digital imaging solutions. An importance on technology is part of Canon’s commercial DNA and they are committed to assisting people to reimagine what is possible via imaging. They are hiring to fill the following positions described below.

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Job Title: CCNA – Technical Support Specialist (B2B)

Position ID: 13004
Location: Nigeria
Job Category: Customer Service
Job Level: Specialist/ Professional
Employment Type: Full-time Permanent

Job Purpose and Summary

  • To Support Canon distributors and Canon end-users to achieve and maintain the optimum performance of Canon Professional Printing Systems, Office  & Large Format Products across Nigeria.

What we give

  • Assist Canon distributors and Canon end-users to attain and keep the optimum performance of nominated products
  • Report, recommend and take appropriate action regarding Canon Production Systems, Office & LFP Product performance in the region.
  • Design and deliver technical training and continuous development initiatives.
  • To support and actively lead internal projects as designated by Technical Support Manager.
  • To oversee designated distributors and customers in nominated nations (Nigeria, Ghana & Ivory coast) with close communication and relationship to improve the service deliverables to Canon Customers.

What We Ask

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  • We require people who can attain the exceptional by working collaboratively, who possess the courage to risk fresh ways of getting things done and the ability to view the world the way their customers see it. They are searching for resourceful problem-solvers like you, someone who can make sure Canon stays ahead in an ever-changing world.
  • Degree/Diploma in Electronics or Electrical Engineering with relevant recognized formal education
  • Fluency in written and spoken English and local languages. Knowledge of French will be desirable
  • Excellent Communication, Organisational and Operational skills
  • Professional appearance, excellent communication skills and right attitude
  • High level of technical knowledge and experience (5 years minimum) coupled with the ability to relate technical information to non-technical people at all levels.
  • Previous experience of formal classroom training desirable or high-level coaching
  • Functional knowledge and/or understanding of Canon products useful.
  • Familiarity with MS Office applications, i.e. Word, Excel, PowerPoint
  • Familiarity with Microsoft Servers and networks.

You will need:

  • Customer Focus
  • Flexible & Adaptable
  • Excellent Communicator
  • Product Expert
  • Analytical skill
  • Problem solver

Application Closing Date
Not Specified.

How to Apply

Interested and suitably qualified individuals should: Click here to apply online

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