Jobs

Credpal Recruitment for Customer Care Representative – Apply Here

Credpal Recruitment for Customer Care Representative is ongoing. Read this post for details on the job requirements and how to apply for the position.

Credpal is a pioneering solution that strives to tackle the ever multifarious credit approval procedure that has discouraged millions from attaining specific goals over the years. They are certain that quality of life can be considerably enhanced if individuals can easily make acquisitions and pay overtime at their suitability with moderated or no financial pressure, while also increasing their buying capabilities. They are recruiting to fill the position described below.

Some questions have been frequently asked concerning the Credpal Recruitment. These questions are:

In order to avoid our readers falling into the hands of scammers, we have decided to address these questions in this post.

Current Job Opening at Credpal Recruitment

  • Customer Care Representative

Job Position: Customer Care Representative

Job Location: Lagos

Job Description

  • We are looking for a customer-oriented service representative.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Recognize and evaluate customers’ needs to attain satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Deliver accurate, valid and comprehensive information by making use of the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Manage customer grievances, offer suitable solutions and alternatives within the time restrictions; follow up to confirm resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers.

Qualification Requirements

  • Must be an OND Degree holder
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer inclination and capacity to adapt/reply to different types of individuals
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
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How to Apply for Customer Care Representative

Interested and suitably qualified candidates should send their CV to careers@credpal.com using the Job Title as the subject of the mail.