Senior Customer Sales & Service Agent at Emirates Group – Apply Here

Emirates Group Recruitment is ongoing for the position of a Senior Customer Sales & Service Agent. This post provides information on the requirements, eligibility and how to apply for this role.

Emirates Airlines is among the world’s fastest rising airlines. Founded in Dubai, Emirates unites people all over the world to a network of more than 150 destinations. The company is looking for people from all over the world to join its team in a vast range of areas. Be a member of Emirates and help to produce the future of travel. Join their expanding team and enjoy a competitive remuneration package, price cut on flights and hotel stays. They are recruiting to fill the position described below.

Frequently asked questions about Emirates Group Recruitment:

Answers have been provided to these answers in this post. Please read on.

Current Job Opening at Emirates Group Recruitment

  • Senior Customer Sales & Service Agent

Job Position: Senior Customer Sales & Service Agent

Ref No: 190000HP
Job Location: Lagos

Job Purpose for Senior Customer Sales & Service Agent at Emirates Group

  • To offer the utmost level of service in order to sell Emirates airline tickets and services and to help clients with the management of their travel plans.
  • Assist Team Leader and support Customer Service & Sales Agents. Function as part of a team to attain individual, station and network Commercial goals.

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Job Outline for Senior Customer Sales & Service Agent at Emirates Group

  • Make sure the utmost standard of customer service is offered to Emirates customers, engage them with information on Emirates fares and actively issue online tickets and sell associated products by identifying customer needs through relationship building, enthusiastically seeking out sales opportunities and publicizing all Emirates related products. Make sure set quality standards are attained for all customer relations
  • Dispense Emirates tickets to customers making sure that all essential airline rules and regulations are assimilated and that the customer request is met in order to offer them with excellent service. Emphasize to customers the appropriate requirements covering their trips such as passport, visa & health requirements and other information such as check-in place and time.
  • Enthusiastically improve Emirates income earnings by specifying options to customers on all products and services such as Skywards membership (Skywards related queries), amendments, Dubai stopovers, DBB, hotel bookings, and improved fares to attain sales revenue and/or sales conversion goals.
  • Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
  • Support Travel Agents by assisting them with bookings and special arrangements. Stand in for the Customer Sales and Service Team Leader/Contact Center Team Leaders in their time off and offer help and act as a role model to other team members.
  • Act as the first point of contact for all queries from CSSAs regarding complex bookings, challenging customer interactions, and other special services.
  • Retail Office only
  • Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
  • Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
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Job Qualifications & Experience for Senior Customer Sales & Service Agent at Emirates Group

  • Commercial/Sales, Other: 3+ Years
  • Educated to at least GCSE or A-Level standard or equivalent.
  • Experience in a contact center or reservations office environment within the airline or travel industry.


  • Knowledge of contact center and airline/travel industry procedures and methodology.
  • Knowledge of standard Fares and Ticketing, Skywards and relevant reservations systems.
  • PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
  • Other languages besides English: As some Contact Centers deal with multilingual calls, fluency in a required language will be advantageous.

Salary & Benefits

  • Emirate Airline growing the team and enjoy a competitive remuneration package, discounts on flights and hotel stays.


  • 11th May 2019

How To Apply for Senior Customer Sales & Service Agent

Click here to apply

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