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Customer Service Manager at Dragnet Solutions Limited – Apply Here

Dragnet Solutions Recruitment is ongoing for the position of Customer Service Manager. We have provided information on the requirements and how to apply for this role.

Dragnet Solutions Limited’s client, a 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding services, is presently looking to engage the services of a suitably qualified candidate to fill the position described below.

These questions have been asked frequently by job seekers concerning the Dragnet Solutions Recruitment:

Find the answers to these questions below.

Current Job Opening at Dragnet Solutions Recruitment

  • Customer Service Manager

Job Position: Customer Service Manager

Job Location: Lagos

Job Descriptions for Customer Service Manager at Dragnet Solutions Limited

  • The company is in search of an individual who is keen on service orientation and has good listening ears and a strong resolve to solve problems.
  • The Successful candidate will need to establish a profitable client relationship geared towards revenue generation, excellent customer service process and procedures to ensure operational excellence.
  • Manage the relationship in terms of operational updates between the Company’s Operations and Clients.

Key Responsibilities for Customer Service Manager at Dragnet Solutions Limited

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  • Ensure that clients are handled in a professional manner and that they are provided with accurate information about service provided
  • Develop and implement customer service process and procedures to improve operational efficiency
  • Receive and track reports on clients’ pipeline, open quotes, and complaints
  • Ensure client issues are handled throughout the job implementation life cycle in a timely and accurate manner
  • Ensure that all business solutions are implemented and maintained in line with predetermined service level agreements.
  • Read instruction from the PO to have a clear understanding of the nature of the job.
  • Advise suppliers to ensure PFI details are correct and adequate and meet NSC import requirement
  • Ensure the pre-clearing process is completed before dispatching to operations.
  • Real-time update of internal systems and database (intranet) with the progress of all jobs (projects).
  • Conduct team meetings to update members on best practices and continuing expectations
  • Coordinate the customer service team to maintain a customer-focused attitude
  • Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines to the HR department at the end of the month
  • Provides encouragement to team members, including communicating team goals and identifying training needs
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Other Requirements for Customer Service Manager at Dragnet Solutions Limited

  • A Bachelor’s degree in any discipline
  • Minimum of 6-10 years’ relevant experience
  • Proven working experience as a Customer Service Manager or a relevant role
  • Sound knowledge of Logistics Industry

Skills Requirements

  • Ability to communicate effectively with the team and to tailor communication to different personalities and communication style
  • Ability to build strategy and plans to handle all types of requests and critical issues
  • Ability to persuade clients without using manipulation
  • Ability to use Customer Relationship Management Software
  • Readiness to always provide solutions to clients’ unresolved issues
  • Ability to resolve clients’ complaints in a timely and efficient manner
  • Ability to insight-fully engage clients
  • Ability to interact with clients and maintain long-lasting relationships and give the highest satisfaction
  • Ability to express a customer-centric attitude
  • Ability to constantly motivate team
  • Possess keenness to understand the Company’s business solutions and link to clients’ requirements

Salary Expectations

N150,000- N 200,000 with commission

Deadline

  • 11th May 2019

How To Apply for Customer Service Manager

Click here to apply

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