Customer Service Manager at Finchglow Travels

Finchglow Travels is a leading world class travel management company that renders  travel solutions for all its client’s personal and business travel needs. The services ranges from travel consultations to ticketing and reservations and also tours and transfer to consular services. Finchglow Travels’ primary objective is to meet and satisfy all its clients’ travel needs. We sell the world to you.

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Job Position: Customer Service Manager

Location: Lagos


  • Communicating with customers either via phone, email or face-to-face in relation to our services plus potentially overseeing a team of Customer Service agents.
  • Must have practical knowledge of AMADEUS for ticket bookings and reservations
  • Follow the company’s procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR’s) and profiles
  • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by Finchglow Travels.
  • Provide customer with Finchglow Travel brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
  • Maintain awareness and adherence to our clients procedures, programs and policy guidelines
  • Consistent application of Finchglow Travel’s practices and programs
  • Provide industry updates as well as airline promotions to clients
  • Offer and provide travel insurance to customers
  • Engage in the preparation of sales budget weekly
  • Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

See Also:

State Government Recruitment in Nigeria:

How to Apply for Customer Service Manager at Finchglow Travels

Qualified candidates should forward their Application and CV to: [email protected] using the Job title as subject of the email.


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