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Customer Success Associate at OkadaBooks

Customer Success Associate at OkadaBooks – Here are the requirements and how to apply for the position of Customer Success Associate in the ongoing OkadaBooks job recruitment.

Customer Success Associate at OkadaBooks – About Position

OkadaBooks is a cluster of fun and resourceful people who are proactively generating solutions in the publishing space… problem-solvers who work autonomously and regularly deliver results that affect domestic and foreign authors/publishers, while driving forward their reading and writing culture.

They are hiring to fill the following positions described below.

Job Title: Customer Success Associate

Location: Lagos
Job Type: Full-time
Experience: Entry-level

Job Responsibilities

Writing documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
Managing customer interactions, complaints, and relationships via our CRM tool (Freshdesk)
Organizing creative digital and offline events geared towards helping authors and readers have the best experience with OkadaBooks.
Onboarding new users and authors
Testing new product additions and old product fixes, and giving final approval for live deployment.
Resolving low-level tech issues and interface with the tech team and customers on escalated issues.
Representing the organization on radio shows, panels and TV interviews where applicable.
Driving product growth & decisions based on learnings from interactions with customers.
Having fun

Job Requirements

You’re empathetic to users and can easily put yourself in their shoes.
You love solving problems. Every customer is different, many times radically so.
Has great communication and customer service skills.
Has a flexible and resourceful attitude to work challenges.
Is comfortable working in a startup organization that’s growing and evolving.
Is proficient in the use of G-suite.
Connections to the African literary community is an added bonus.

Ongoing Recruitments You Can Also Apply For Here:

How to apply for Customer Success Associate at OkadaBooks

Interested and suitably qualified individuals should: Click here to apply online

Application Deadline

14th March 2020

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Customer Success Associate at OkadaBooks