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E-commerce Operations Manager At HealthPlus Limited

HealthPlus Limited Job Vacancies, Vacancies at HealthPlus Limited. The organization is recruiting and there are available job openings at HealthPlus Limited Job Vacancies.

HealthPlus Limited, Nigeria’s premier integrative drugstore, is the fastest-developing pharmacy chain in the whole of West Africa. They are devoted to their mission of helping people attain optimum health and vigour, while offering superior value to stakeholders. Their goal is to be Africa’s #1 for pharmacy, wellbeing and beauty. Of late, they secured substantial foreign investment from their partners to scale up their network of retail outlets and their online business. This strategy will give them unparalleled access across the nation and beyond. They are hiring to fill the following positions described below.

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Job Title: E-commerce Operations Manager

Reference #: HP/MKT/10/2019
Location: Lagos, Nigeria
Contract Type: Permanent

Job Functions

  • Ensure seamless order to fulfilment experience for customer
  • Ensure all services (delivery, return, refund, etc.) are provided within agreed timelines
  • Provide additional customer support as needed to ensure customer issues are resolved quickly, completely and efficiently
  • Ensure price of products are up to date
  • Ensure inventory listed on website are available instore
  • Ensure quality checks are performed on all products added to the site
  • Ensure e-commerce sales reconciliation is completed as planned and settlement is accurate and timely
  • Communicate with relevant internal and external stakeholders to promote efficiency, improve overall processes and drive growth of e-Commerce.
  • Review historical sales trends, research demand drivers and prepare forecast data
  • Analyze all e-commerce transaction and site and recommend improvements to enhance customer experience
  • Assist all external partners and provide support to all associate activities
  • Produce reports (e.g. sales, abandoned carts, etc.) to keep stakeholders up to date on e-commerce activities
  • Monitor advancements in eCommerce, as well as competitive landscape, for opportunities and new ideas
  • Undertake ad hoc projects as required towards the development of the department’s objectives
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Requirements

  • First Degree in any Marketing or any other relevant field.
  • A Master’s Degree is an added advantage
  • 5 – 8 years or more in eCommerce, with at least 3 years in a supervisory role
  • Experience in a fast-paced sales environment driving performance to reach targets with a focus on conversion
  • Significant experience in servicing customer queries in both an online & offline environment
  • Experience of E-commerce merchandising best practice, with an understanding of user behavior
  • Experience in stock management
  • High standard of written and spoken English
  • Proven experience in an E-commerce role with exposure to operational elements
  • Understanding of e-commerce fulfilment processes and how to achieve cost effective business solutions while maintaining high levels of customer satisfaction
  • Advanced Knowledge of Microsoft Office Suite like Word, Outlook, and Excel
  • Communicate effectively across all levels of the organisation
  • Excellent organizational skills.
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Salary

Market Related.

Application Closing Date

  • 31st October, 2019.

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How to Apply

Interested and suitably qualified individuals should: Click here to apply online