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Engineer, Customer Service (Supervisory) at MTN Nigeria

MTN Nigeria is the leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, making their brand instantly recognisable. It is through their captivating brand that they are able to attract the right talents who they carefully nurture by continuously developing their employment offerings even further than reward and recognition. They are hiring to fill the following positions described below.

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Job Title: Engineer, Customer Service (Supervisory)

Location: Cross River

Job Description

  • To deliver quality support services to all customers using MTN ENS voice, internet or leased line solutions.
  • Integrate network communication architectures, topologies, hardware, and protocols into existing MTN network for Enterprise Solutions clients.
  • Act as Regional point of contact for MTN Enterprise Solution Planning, Implementation and support teams; providing accurate end to end analysis; working with MTN HQ support teams.
  • Liaise with Senior Manager, Unit Mangers, HQ/Regional team leads and all other regional staff as necessary to progress work.

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Job Requirements

Education:

  • First Degree in Engineering or related discipline
  • IT Certification

Experience:

  • 3-7 years’ work  experience which includes:
  • Experience in telecommunications networks and/or in a complex, technology-based, troubleshooting customer service environment
  • Experience or participation in the design of systems architecture and network systems

Training:

  • Time Management
  • Report Writing
  • Microsoft Office Suite

Minimum qualification:

  • BEng, BSc, BTech or HND

Application Closing Date

  • 22nd October 2019.

How to Apply for Engineer, Customer Service (Supervisory) at MTN Nigeria

Interested and suitably qualified individuals should: Click here to apply online

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