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Experience Centre Manager at 9mobile Nigeria

Experience Centre Manager at 9mobile Nigeria – Here are the requirements and how to apply for the position of Experience Centre Manager in the ongoing 9mobile Nigeria job recruitment.

Experience Centre Manager at 9mobile Nigeria – About Position

9mobile is a Nigerian-owned private limited liability establishment. EMTS obtained a Unified Access Service License from the Nigerian Communications Commission in 2007. The License allows EMTS to offer Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

They are hiring to fill the following position described below.

Job Title: Experience Centre Manager

Location: Oshogbo, Osun

Job Responsibilities

Task Complexity:

  • Ensure the effective management and functionality of the environment of the Experience Centre.
  • Ensure that the features of the Experience Centre, branded fixtures, digital signage, IT infrastructure, Power generators, and other support infrastructure are continually in an optimally functional state to support a pleasant ambiance for the customers.
  • Ensure maintenance of look and feel of the Experience Centre with the look and feel in a continually pristine condition that presents a high-quality portrayal of the 9mobile Brand, and liaise with shop rollout team to resolve all snags in fit-out elements.
  • Conduct forecasting and performance of demand planning for optimal product availability, and liaises with supply chain and logistics to ensure the optimal stock level is maintained.
  • Ensure optimum service and sales levels so that each customer receives excellent sales and customer service experience and solutions.
  • Create and develop a client base by ensuring customer data capture at the point of sale and follow up accordingly.
  • Ensure compliance with merchandising guidelines stipulated by Retail marketing; also ensuring merchandising translates into sales.
  • Ensure optimal visibility for products and promos within the Experience Centre
  • Ensure adherence to health safety and environment standards in the Experience Centre
  • Oversee administrative duties within the Experience Centre.
  • Ensure sales target adherence
  • Allocate targets to Retail Advisors and monitor performance
  • Monitor targets and advise on tactical plans to facilitate target achievement.
  • Monitor Experience Centre profitability and ensure achievement of set EBITDA targets.
  • Carry out a competitor and market analysis providing intelligence on competitor activity to HQ for planning and decision-making purposes.
  • Advise on local marketing initiatives to drive footfall to the Experience Centre
  • Build and continually update the database of High Value and SME Customers of the Experience Centre
  • Ensure prompt resolution of HV and SME queries and complaints within established SLAs
  • Carry out customer profiling and provide advisory inputs to the Retail Territory Manager
  • Organize and facilitate customer events

Supervisory/ Leadership/ Managerial Complexity:

  • Manage the performance of direct reports(deputy center manager and retail advisors) providing leadership and motivation.
  • Drive professionalism in sales and service delivery
  • Assign, monitor and coordinate work.
  • Identify obstacles to performance and devise an appropriate plan of action.
  • Provide technical, procedural and policy guidance.
  • Evaluate performance (conduct performance appraisals),
  • Provide career development for direct reports (counseling, coaching, identify KPAs, career planning, goal setting).
  • Liaise with HR to determine training needs and identify training courses for individuals and teams.
  • Transfer knowledge and skills
  • Recommend candidates for appointment as part of the recruitment process.
  • Maintain store headcount budget and ensure the store is fully staffed.
  • Ensure compliance with set policies processes and  procedures
  • Acts as a key link for all communication between the Territory Retail Manager and Experience Centre Team.
  • Encourage clear and open channels of internal communication.
  • Perform any other duties  assigned by management

Job Requirements

  • First degree or its equivalent in a relevant discipline.

Experience, Skills & Competencies:

  • Minimum of two (2) years relevant work experience in a retail sales or service environment (Service Industry Preferred)

Ongoing Recruitments You Can Also Apply For Here:

How to apply for Experience Centre Manager at 9mobile Nigeria

Interested and suitably qualified individuals should: Click here to apply online

Application Deadline

  • Not Specified

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