Floor Supervisor at Hilton Worldwide

Hilton is the foremost global hospitality organization, traversing the lodging industry from deluxe full-service hotels and resorts to extended-stay suites and mid-priced hotels. For almost a hundred years, Hilton has provided business and leisure tourists the best in accommodations, service, amenities, and value. Hilton is committed to continuing its tradition of offering outstanding guest experiences across its worldwide brands. Their dream to fill the earth with the light and warmth of hospitality unites them as a team to produce brilliant hospitality experiences around the world each day.  And, their amazing Team Members are at the center of it all! They are hiring to fill the following positions described below.

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Job Title: Floor Supervisor

Job ID: HOT06SN9
Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

  • A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

What will I be Doing?

  • Supervise Room Attendants
  • Daily allocation of rooms and deep cleaning tasks to team members
  • Manage guest requests, including VIP amenities and communicating them to the relevant team members
  • Routine inspection of guest bedrooms to ensure they meet standards
  • Supervise all public areas of the hotel
  • Carry out lost property procedures
  • Report maintenance issues to Maintenance/Engineering Department
  • Assist Head Housekeeper with training requirements
  • Comply with hotel security, fire regulations, and all health and safety legislation
  • Help other departments wherever needed and keep good working relationships

What Are We Looking for?
A Floor Supervisor working under Hilton brands is always serving on behalf of the Guests and working with other Team Members. To be successful in this position, you should have the behaviors, attitude, skills, and values that follow:

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  • Committed to delivering a high level of customer service
  • Experience in managing/supervising a team in a similar role
  • Experience in the hotel/cleaning industry
  • Good oral and written communication
  • Previous experience in Hosting Service (Governance)
  • High standards of cleanliness
  • Good interpersonal skills
  • Ability to work on their own or in teams

It is beneficial in this role if you show the following capabilities and advantages:

  • Ability to work in a team
  • Excellent attention to detail
  • Positive Attitude
  • IT proficient
  • Willingness to develop team members and self

Application Closing Date
Not Specified.

How to Apply

Interested and suitably qualified individuals should: Click here to apply online

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