Front Desk Executive At Mutual Benefits Assurance

Mutual Benefits Assurance Vacancies, Vacancies at Mutual Benefits Assurance. The organization is recruiting and there are available job openings at Mutual Benefits Assurance Vacancies.

Mutual Benefits Assurance Plc. (MUTUAL), has grown into a corporation comprising of value-adding establishments with diverse interests in different sectors of the Nigerian economy via investments, strategic coalitions, and partnerships. Presently, MUTUAL is a foremost brand in the Nigerian Insurance sector and well-capitalized with a team of well-trained experts, an esteemed Board and access to the International Insurance Market.

They are hiring to fill the following positions described below.

Job Title: Front Desk Executive

Location: Lagos
Job type: Full-time

Roles and Responsibilities

  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Must effectively manage different communication channels: resolve customer complaints via all available phone, email.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Work with customer service manager to ensure excellent customer service is being delivered.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up customer requests in a timely manner.
  • Maintains security by following procedures; monitoring visitors’ logbook and tag
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.
  • Perform other tasks as assigned by your supervisor/Manager


  • Minimum of a B.Sc./HND in any discipline with at least 2:2 / Lower Credit
  • 2-5 years relevant experience in front desk/receptionist position is required.
  • Certification in customer relationship management or any other related courses is an added advantage.

Skills and Attributes:

  • Excellent listening skill and attention to details
  • Exceptional customer service skills
  • Flexible and adaptable in response to changing circumstances and a fast-paced environment
  • Excellent oral and written communication skills
  • Proficient with Microsoft Office Suites including Excel, PowerPoint, and Outlook.

Application Closing Date

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How to Apply

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