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Front Office Supervisor at Amber Residence

Amber Residence is the perfect place for holiday and business travelers who are looking for a serene and quiet environment. It is located in the Highbrow area of GRA Ikeja, Lagos. It gives access to a different range of attractions and facilities, offering guests with comfort and convenience.

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Job Position: Front Office Supervisor

Location: Lagos

Description

  • Assist the Front Office Manager in ensuring the smooth and efficient overall day – to – day operations of the Front desk including reservations.
  • Provide excellent customer service per the standards of the Residence, and assist in situations to ensure customer satisfaction.
  • Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner.
  • Assist in the supervision and preparation of function sheets with the delivery and execution of guest welcome letters and profile updating.
  • Review guest special requests and ensure they are met or exceeded.
  • Liaise with every department in the residence to make sure we meet or surpass guests’ expectations and all guests’ billing is accurate and up to date at time of departure.
  • Act as a liaison with the Sale’s team, Food & Beverage, Facility and Housekeeping teams to ensure clear communication.
  • Assist in the administration and management of the Front Office, including but not limited to scheduling.
  • Ensure that the Department adheres to company’s policies, procedures and standards as specified in the company’s Standards and Operation Manual (SOP).
  • Assist in providing staff with ongoing coaching, training and development.
  • Coordinate Residence emergency procedures within the scope of defined plans.
  • Engage in the preparation and rendition of returns, reports and other assignments as required by Management.

See Also:

State Government Recruitment in Nigeria:

Requirements

  • The successful candidate must have at least three years Front Office agent experience that must include handling of large group arrivals.
  • The successful candidate must have excellent command of the English language is essential, both written and verbal.
  • The successful candidate must be customer centric and have a very good relationship management skill that must include the ability to deal with all guests service situations while continually ensuring guest’s satisfaction is obtained in the Residence.
  • The successful candidate must have proven supervisory skills which should include the ability to motivate and mentor colleagues for greater productivity.
  • The successful candidate must be able to work under pressure and stressful situation.
  • The successful candidate should be person that pays attention to details and have excellent organizational skills.
  • The successful candidate should be able to work with little supervision and must be self motivated.
  • The successful candidate must have solid knowledge of Microsoft Office and general computer applications. Knowledge of OPERA Information, Technology and Communication (ITC) would be an added advantage.
  • The successful candidate must have at least a University degree in any related discipline.

How to Apply for Front Office Supervisor at Amber Residence

Suitably qualified candidates should forward their Applications to: careers@amberresidenceng.com using the job position as the subject of the email.

Deadline

November 5, 2019

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