Head, Customer Service At HealthPlus Limited

HealthPlus Limited Job Vacancies, Vacancies at HealthPlus Limited. The organization is recruiting and there are available job openings at HealthPlus Limited Job Vacancies.

HealthPlus Limited, Nigeria’s premier integrative drugstore, is the fastest-developing pharmacy chain in the whole of West Africa. They are devoted to their mission of helping people attain optimum health and vigour, while offering superior value to stakeholders. Their goal is to be Africa’s #1 for pharmacy, wellbeing and beauty. Of late, they secured substantial foreign investment from their partners to scale up their network of retail outlets and their online business. This strategy will give them unparalleled access across the nation and beyond. They are hiring to fill the following positions described below.

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Job Title: Head, Customer Service

Reference #: HP/CS/HCSU/10
Location: Lagos, Nigeria
Contract Type: Permanent

Job Functions

• Partner with the management team to align customer service department policies and systems with the company’s objectives
• Act as the “Voice of the Customer” within the organisation
• Develop and implement procedures pertinent to the effective and efficient operation of the Customer Service Department
• Provide feedback to management regarding service failures or customer concerns
• Oversee customer issues and ensures effective resolution
• Ensure professional responses are given (within pre-agreed SLAs) to all enquirers, requests or complaints received from customers
• Improve First Call Resolution, Average Handling Times and other contact center metrics
• Continually develop self and stay abreast of customer service trends
• Coach Customer Service Team in order to achieve high performance
• Develop training plan for the department
• Perform other related duties as assigned

Requirements

• Bachelor’s Degree in any technical field
• Master’s Degree in a related field is an added advantage
• 12 years’ experience in a structured organisation, covering a range of service functional areas, 6 years of which must be in a managerial capacity
• Leadership, managerial and team building skills
• In-depth knowledge of customer service principles and practices
• Proficiency in CRM systems
• Awareness of industry’s customer service trends
• Strong client-facing and communication skills (i.e. Active listening, understanding, speaking/writing)
• Excellent customer service orientation
• Professional membership with CICRM or a related professional body is an added advantage
• Advanced troubleshooting and multi-tasking skills
• Planning & organisational Skill
• Good problem solving and decision making skills
• Excellent verbal and written communication skills
• Ability to influence and show empathy
• Strong negotiation skills
• High standard of attention to detail
• Advanced Knowledge of Microsoft Office Suite like Word, Outlook, and Excel

Salary
Market Related.

Application Closing Date

• 31st October, 2019.

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How to Apply

Interested and suitably qualified individuals should: Click here to apply online