Jobs

IT Client Support Officer At Stanbic IBTC Bank

Stanbic IBTC Bank Vacancies, Vacancies at Stanbic IBTC Bank. The organization is recruiting and there are available job openings at Stanbic IBTC Bank Vacancies.

Standard Bank is a strong advocate in the technical revolution, in order to assist them to make sure of brilliant client service and cutting edge financial solutions. Their growing worldwide success reflects their devotion to the latest solutions, the best personnel, and a uniquely flexible and pulsating working culture. To assist them to propel their success into the future, they are searching for resourceful people to join their dedicated team at their offices. They are hiring to fill the following positions described below.

Job Title: IT Client Support Officer

Job ID: 44331
Location: Lagos
Job Sector: Banking

Job Purpose

  • To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problems in the branches and regions are resolved promptly and efficiently.
  • Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs. Also, make sure that calls and issues are escalated and directed to the application support area and user for immediate attention.
  • Offer high-level adeptness with regard to making sure that users are optimally pleased with the use and access of the bank’s IT services/applications in the everyday discharge of their duties.
  • Uptime of SCCM servers and patching of all laptops and Desktops

Key Responsibilities/Accountabilities

Improve customer experience:

  • Achieve a minimum annual Business Survey (i.e ISS) rating of 8 out of 10
  • Ensure not more than 5 significant incidents occur every week
  • Achieve an IT User Survey score of 7 out of 10
  • Ensure closure time within 90% of agreed SLA for significant and general complaints
  • Ensure service availability meets agreed targets
  •  Achieve a Remedy satisfaction survey rating of 3.5 out of 5

Develop a cost containment culture:

  • License & Maintenance
  • Staff Printing

Preferred Qualification and Experience

  • At least a first degree or its equal in numerate or semi-numerate field like engineering, statistics, computer sciences, mathematics.
  • Minimum of 4 years post qualification experience in a similar or related position.

Knowledge/Technical Skills/Expertise

  • IT Operations
  • IT Systems
  • Technical Analysis
  • IT Knowledge
  • Change Management
  • Rollout Management.

Application Closing Date
Not Specified.

Ongoing Recruitments You Can Also Apply For Here:

How to Apply

Interested and suitably qualified individuals should: Click here to apply online

See Also:

State Government Recruitment in Nigeria:

Take A Tour:

Also, Apply for Federal Government jobs in Nigeria:

Not interested in these particular jobs? See other jobs here

Related Articles

Back to top button