Manager, Customer Operations at MTN Nigeria
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Manager, Customer Operations at MTN Nigeria

Manager, Customer Operations at MTN Nigeria – Here are the requirements and how to apply for the position of Manager, Customer Operations in the ongoing MTN Nigeria job recruitment.

Manager, Customer Operations at MTN Nigeria – About Position

MTN Nigeria is the frontrunner in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, their brand is promptly recognizable. It is via their captivating brand that they are able to bring in the right talents who they carefully bring up by continuously improving their employment packages even beyond reward and recognition.

They are hiring to fill the following vacant positions described below.

Job Title: Manager, Customer Operations

Location: Kano
Employment status: Permanent

Job Responsibilities

  • Responsible for providing the highest quality of customer-focused care and satisfaction using the knowledge of products, systems, and procedures to make informed decisions and maintain profitable customer relationships.
  • Drive an increase in MTNN’s Net Promoter Score
  • Collect data and information on customer care needs/issues and manage the implementation of new systems, procedures and work ethics to improve customer service efficiency.
  • Monitor and prepare periodic reports on sales and generate periodic reports for management review.
  • Develop procedures to promote the establishment and maintenance of meaningful communications between customers and customer care representatives.
  • Partner with MTNN’s Ecosystem Partners to deliver business value.
  • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Support organizational employee awareness on Ethics – including providing regular training to employees on Ethics matters, the application of standards and guidelines, relevant laws and regulatory requirements, promoting and enhancing a strong telecom-wide compliance culture, etc.

Job Requirements

Education:

  • First degree in Social Science or any related field
  • An MBA is desirable

Experience:

  • Minimum 6 – 13 years’ experience which includes:
  • Telecom experience of at least 8 years, preferably in customer operations or customer care
  • 3 years of work experience in the area of specialization in experience supervising others
  • Minimum of 4 years supervisory experience with 3 years of retail channel/shop management experience
  • 4 years of franchise management experience
  • Experience in credit matrix scoring and assessment
  • Exposure to telecom billing technologies and complementary technologies
  • Experience in managing complex processes and procedures

Ongoing Recruitments You Can Also Apply For Here:

How to apply for Manager, Customer Operations at MTN Nigeria

Interested and suitably qualified individuals should: Click here to apply online

Application Deadline

  • 18th February 2020

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