Operations Team Lead at Alan & Grant

Operations Team Lead at Alan & Grant – Here are the requirements and how to apply for the position of Operations Team Lead in the ongoing Alan & Grant job recruitment.

Operations Team Lead at Alan & Grant – About Position

Alan & Grant’s work is aimed at producing innovative HR and Organizational Development Solutions directed at Performance Improvement & Business Development. They presently serve clients all over different sectors of the Economy in locations like Jos, Port Harcourt, and Lagos.

They are hiring to fill the following position described below.

Job Title: Operations Team Lead

Location: Port Harcourt – Rivers
Industry: Hospitality

Job Responsibilities

Work with the Operations Manager on issues relating to accounts, budgets, and expenditure
Help manager plan, schedule, and promote office events, including meetings, conferences, interviews, orientations, and training sessions
Support new staff training efforts on operating the e-commerce platforms
Ensure prompt and optimal performance by delivery companies, work with the marketing team to optimize websites and other advert platforms
Help the Operations Manager identify and explore new customer groups also help the Operations Manager ensure products listed in all outlets maintain consistency of offering
Collate finance-related data and disseminate to the team to enable the completion of related tasks
Maintain a safe and secure work environment and develop personnel growth opportunities
Supervise team and ensure they respond to customer queries in line with standards set and agreed response times, Help manager drive continuous improvement to the customer service experience
Manage direct report performance, coach, develop policies, and enforce consequence management, policies, and procedures
Maintain a safe and secure work environment and develop personnel growth opportunities
Supervise operations of third-party vendors
Support team efforts to drive business impact wherever possible
Support the deployment of stock management tools and processes
Track and report fraudulent activities to line management
Support execution of operations and financial processes
Liaise with outlet CMOs and collate all LC data
Help manager improve the ratio of customer service vs order confirmation emails
Supervise team and ensure they respond to customer queries in line with standards set and agreed response times
Help manager drive continuous improvement to the customer service experience
Compile statistics relating to customer service performance, analyze data, identify key improvement areas, and generate required reports
Support special projects and track progress. Supervise special projects, organize and coordinate data sharing, plan, and schedule meetings, and monitor results
Improve program and service quality, devise new applications; update procedure and evaluate.

Job Requirements

Candidates with a Bachelor’s degree in Business Administration or related fields with a minimum of Second Class Upper
Advanced degrees such as a Master’s degree is highly desired and provides an additional advantage
4+ years of work experience, with experience in a similar position, tracking budget expenses, supervising e-commerce operations, engaging multiple stakeholders, supervising processes, coaching and mentoring, and promoting process improvement
Prior experience, and proven track record of training and motivating e-commerce teams
Excellent oral and written communication, time management, leadership and employee development skills working in a matrix reporting environment
Exceptional database management skills, with a strong background in all Microsoft Office programs: Word, Excel, PowerPoint, and Outlook for business communications
Vendor management experience, and project and program management experience

Ongoing Recruitments You Can Also Apply For Here:

How to apply for Operations Team Lead at Alan & Grant

Interested and suitably qualified individuals should: Click here to apply online

Application Deadline

Not Specified

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Operations Team Lead at Alan & Grant