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Operations Team Lead at Alan & Grant

Operations Team Lead at Alan & Grant – Here are the requirements and how to apply for the position of Operations Team Lead in the ongoing Alan & Grant job recruitment.

Operations Team Lead at Alan & Grant – About Position

Alan & Grant’s work is aimed at producing innovative HR and Organizational Development Solutions directed at Performance Improvement & Business Development. They presently serve clients all over different sectors of the Economy in locations like Jos, Port Harcourt, and Lagos.

They are hiring to fill the following position described below.

Job Title: Operations Team Lead

Location: Port Harcourt – Rivers
Industry: Hospitality

Job Responsibilities

  • Work with the Operations Manager on issues relating to accounts, budgets, and expenditure
  • Help manager plan, schedule, and promote office events, including meetings, conferences, interviews, orientations, and training sessions
  • Support new staff training efforts on operating the e-commerce platforms
  • Ensure prompt and optimal performance by delivery companies, work with the marketing team to optimize websites and other advert platforms
  • Help the Operations Manager identify and explore new customer groups also help the Operations Manager ensure products listed in all outlets maintain consistency of offering
  • Collate finance-related data and disseminate to the team to enable the completion of related tasks
  • Maintain a safe and secure work environment and develop personnel growth opportunities
  • Supervise team and ensure they respond to customer queries in line with standards set and agreed response times,  Help manager drive continuous improvement to the customer service experience
  • Manage direct report performance, coach, develop policies, and enforce consequence management, policies, and procedures
  • Maintain a safe and secure work environment and develop personnel growth opportunities
  • Supervise operations of third-party vendors
  • Support team efforts to drive business impact wherever possible
  • Support the deployment of stock management tools and processes
  • Track and report fraudulent activities to line management
  • Support execution of operations and financial processes
  • Liaise with outlet CMOs and collate all LC data
  • Help manager improve the ratio of customer service vs order confirmation emails
  • Supervise team and ensure they respond to customer queries in line with standards set and agreed response times
  • Help manager drive continuous improvement to the customer service experience
  • Compile statistics relating to customer service performance, analyze data, identify key improvement areas, and generate required reports
  • Support special projects and track progress. Supervise special projects, organize and coordinate data sharing, plan, and schedule meetings, and monitor results
  • Improve program and service quality, devise new applications; update procedure and evaluate.

Job Requirements

  • Candidates with a Bachelor’s degree in Business Administration or related fields with a minimum of Second Class Upper
  • Advanced degrees such as a Master’s degree is highly desired and provides an additional advantage
  • 4+ years of work experience, with experience in a similar position, tracking budget expenses, supervising e-commerce operations, engaging multiple stakeholders, supervising processes, coaching and mentoring, and promoting process improvement
  • Prior experience, and proven track record of training and motivating e-commerce teams
  • Excellent oral and written communication, time management, leadership and employee development skills working in a matrix reporting environment
  • Exceptional database management skills, with a strong background in all Microsoft Office programs: Word, Excel, PowerPoint, and Outlook for business communications
  • Vendor management experience, and project and program management experience

Ongoing Recruitments You Can Also Apply For Here:

How to apply for Operations Team Lead at Alan & Grant

Interested and suitably qualified individuals should: Click here to apply online

Application Deadline

  • Not Specified

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One Comment

  1. Bonjour On dirait que les thèmes de ce concis debrieffing requierent d’avantage de valeurs; Votre tournure peut paraitre recevable or je ne defend pas les différents avis plus anciens! il faudrait ajouter quelques valeurs pour plus de professionalisme! Merci

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