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Performance Management & Reporting Specialist at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is the biggest and largest financial services institution in Nigeira with its total assets and gross earnings. Having more than 10 million customer accounts, FirstBank operates more than 750 branches rendering an impressive range of retail and corporate financial services. It is renowned and known nternationally via its subsidiaries: FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, and it has a Representative Offices in Johannesburg, Beijing and Abu Dhabi.

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Table of Contents

Job Position: Performance Management & Reporting Specialist

Job ID: 1900005W
Location: Lagos
Job Type: Full-time
Schedule: Regular
Shift: Standard
Organization: Technology and Services

Description

  • Design, develop and update a holistic measurement dashboard to track and measure service performance indicators
  • Stakeholder engagement with the Heads of the various SBUs, Branches and internal departments
  • Conducting detailed business analysis of the BO&S Group, outlining problems, opportunities and solutions for the business
  • Ownership of the Branch Operations MPR and QPR Sessions
  • Give assistance to the GH to interpret, evaluate and interrelate research data and develop integrated business analyses and projections for implementing into strategic decision-making for the BO&S Group
  • Create informative, actionable and repeatable reporting & analytics that highlight relevant business trends and opportunities for improvement via the Operations Management Dashboard (to give a high-level snap shot of performance across key operations metrics
  • Recommend changes to senior management making use of analytics to support recommendations and actively participate in the implementation of approved changes.
  • Ensure branch compliance to regulations
  • Closely track and report on Customer Service Metrics related to Branch operations
  • Conduct market analyses, analyzing product lines, revenue and the overall profitability of the BO&S Group
  • Assist the GH with forecasting activities as well as variance analysis
  • Desing and manage the growth of primary and secondary market research studies in support of strategic planning and specific operations & services initiatives, as expected and pass on the findings to Management and other relevant stakeholders
  • Carry out insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
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Requirements

  • First Degree in any technical field
  • 7 years’ work experience in Business Analysis / Project Management / Business Process Improvement
  • Experience in Quality Management Systems
  • Developing Dashboards
  • Reporting Tools, Power BI and MIS
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How to Apply for Performance Management & Reporting Specialist at First Bank of Nigeria Limited

Interested and qualified candidates should:
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Deadline

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