Quality Assurance Manager at Danish Refugee Council (DRC)

Danish Refugee Council (DRC) is a Danish international NGO, which advocates and supports workable solutions to the problems encountered by refugees and internally displaced people all around the world. DRC is present in over 30 conflict territories all over the world helping displaced individuals with food, shelter, income-generating activities, and a wide range of other help. It is of paramount importance for DRC to work in adherence to the DRC Accountability and Quality Management system and national laws. Smooth, dependable, and effective operational systems are requirements for DRC to keep its position as a trustworthy and dependable partner for their donors and an accountable organization towards their beneficiaries.

They are hiring to fill the following positions described below.

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Job Title: Quality Assurance Manager

Location: Maiduguri, Borno
Contract type: Expatriate contract

Overall Purpose of the Role

  • The Quality Assurance Manager is responsible for strategic leadership, technical guidance, and management of the Quality Assurance portfolio.
  • The purpose of the position is to lead a team of four (4) to develop systems and tools for efficient grant management, M&E, and reporting.

 Key Responsibilities

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  • Line manage and provide technical support to the Reporting & Communications Specialist, MEAL Coordinator, and the Grants Officer;
  • Systematize DRC Nigeria M&E and ensure project specific M&E is established, for the ease of reporting, and program accountability;
  • Develop and maintain processes for grant and contract management; ensuring they remain applicable to current donor requirements;
  • Ensure timely compliance with all internal and external grants management requirements, including contractual compliance and reporting;
  • Proactively manage grant and contract performance, working with Programme and Support colleagues in identifying risks and minimize them;


  • Five years of professional experience in humanitarian emergency contexts with QA duties;
  • Advanced university degree (or bachelor level qualification with equivalent years of professional experience) in a relevant field such as social sciences, development studies, international/humanitarian law, communications or similar;
  • Excellent understanding of the principles of budgeting, financial and contract management;
  • Excellent influencing, presentation and communication skills including verbal and written English, active listening and the ability to tailor communication to different audiences;
  • Ability to manage a large and varied workload, work under pressure and meet deadlines;
  • Illustrated commitment to, and a good understanding of, the DRC’s values and mandate and the ability to bring these alive in your work
  • Ability to live and work in an insecure and high-stress environment.
  • English – fluent, with a demonstrated capacity for high quality written and verbal command of the language

We Offer

  • Contract length: 12 months with the possibility of extension, subject to funding and Performance.
  • Duty Station: Maiduguri, Non-family, Unaccompanied Position
  • Start date: As soon as possible

DRC as an employer

We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

Application Closing Date
31st December 2019.

Method of Application

Interested and suitably qualified individuals should: Click here to apply online

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