Senior Customer Service Agent At Maersk Group

Maersk Group Job Vacancies, Vacancies at Maersk Group. The organization is recruiting and there are available job openings at Maersk Group Job Vacancies.

Maersk Group is a unified transport & logistics firm with a lot of brands and is a worldwide leader in container shipping and ports. Comprising a stand-alone Energy sector, the firm employs around 88,000 employees across operations in 130 nations. They are hiring to fill the following positions described below.

Job Title: Senior Customer Service Agent

Ref.: MA-229602
Location: Lagos

Key responsibilities

  • Have more Customer’s business Acumen and ability to know what factors drive the decision making.
  • Ability to align with customer expectations upfront & to be able to respond with suggested solutions
  • Be the main point of contact for own customers and guarantee smooth implementation of the end-to-end shipment lifecycle
  • Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
  • Together with One team, own customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.
  • Be fully responsible for customer satisfaction across Maersk product offering (own customers).
  • Willingness to go the extra mile towards the customers & with focus on providing solutions.
  • In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders

Job Requirements

  • Minimum BSc or Masters Degree /MBA in any Business related course
  • Minimum 5 years customer service or logistics & services experience.
  • Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.
  • Strong interpersonal and communication skills.
  • Passion for Customer Service.
  • Pro-active person with a service-oriented mindset.
  • Dedicated, Decisive and result orientated with a can-do attitude.
  • Likes to get it right the first time, find root cause of issues, and can look ahead to avoid issues from happening.
  • Able to work under pressure while keeping quality in focus.
  • Good process understanding and digital proficiency.
  • Well organized, efficient and effective.
  • An excellent team player.
  • Good moral compass and ability to work the Company’s values.
  • Fluent in English (written and oral)

We offer

  • At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. So, we offer:
    • Results orientation
    • Improved commercial and leadership capabilities
    • Interaction within the broader Area for best practice sharing
    • Creating a network within the global organization
    • Understand market and customer drivers
    • Improve understanding of how best to generate profit for Maersk

Application Closing Date

13th November 2019.

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Interested and suitably qualified individuals should: Click here to apply online

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