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Service Delivery Analyst at HealthPlus Limited

Service Delivery Analyst at HealthPlus Limited – Here are the requirements and how to apply for the position of Service Delivery Analyst in the ongoing HealthPlus Limited job recruitment.

Service Delivery Analyst at HealthPlus Limited – About Position

HealthPlus Limited is the fastest-developing pharmacy chain in West Africa. They are devoted to their mission of assisting people to attain optimum health and vitality while offering superior value to stakeholders. Their vision is to be Africa’s #1 for pharmacy, wellness, and beauty. Of late, they secured significant foreign investment from their associates to scale up their network of retail outlets and their online business. This policy will give them unmatched reach across the nation and beyond.

They are hiring to fill the following position described below.

Job Title: Service Delivery Analyst

Reference No. HP / CT / SDA / 02
Location: Lagos

Job Responsibilities

  • Review metrics for customer service surveys
  • Implement Customer Satisfaction Surveys
  • Implement Internal Customer Surveys
  • Implement Net Promoter Score Surveys
  • Implement Mystery Shopping Surveys
  • Generate reports & provide actionable insights from the data obtained from the service surveys
  • Improve awareness on the use of the Helpdesk tool
  • Generate performance reports from the Helpdesk tool periodically
  • Track the implementation of recommendations from the service surveys
  • Use analytics across to give the organization a competitive edge by understanding customer preferences
  • Collate, analyze and report on HealthPlus’ service performance across its touchpoints based on pre-defined service metrics

Job Requirements                       

  • First degree in any technical field
  • A Master’s degree is an added advantage
  • A minimum of 4 years’ relevant work experience covering a range of service functional areas
  • Excellent analytical skills
  • Excellent report writing & presentation skills
  • Ability to multitask
  • IT savvy
  • Adept knowledge of survey monkey, google form/docs and renowned data gathering as well as business intelligence tools
  • Excellent knowledge of MS Office Suite (Word, Excel, PowerPoint, Visio, SharePoint, Project, Outlook)
  • Great attention to detail
  • Ability to communicate effectively with staff at all levels including third parties.

Ongoing Recruitments You Can Also Apply For Here:

How to apply for Service Delivery Analyst at HealthPlus Limited

Interested and suitably qualified individuals should: Click here to apply online

Application Deadline

  • 21st February 2020

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