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Service Delivery Analyst at HealthPlus Limited

Service Delivery Analyst at HealthPlus Limited – Here are the requirements and how to apply for the position of Service Delivery Analyst in the ongoing HealthPlus Limited job recruitment.

Service Delivery Analyst at HealthPlus Limited – About Position

HealthPlus Limited is the fastest-developing pharmacy chain in West Africa. They are devoted to their mission of assisting people to attain optimum health and vitality while offering superior value to stakeholders. Their vision is to be Africa’s #1 for pharmacy, wellness, and beauty. Of late, they secured significant foreign investment from their associates to scale up their network of retail outlets and their online business. This policy will give them unmatched reach across the nation and beyond.

They are hiring to fill the following position described below.

Job Title: Service Delivery Analyst

Reference No. HP / CT / SDA / 02
Location: Lagos

Job Responsibilities

Review metrics for customer service surveys
Implement Customer Satisfaction Surveys
Implement Internal Customer Surveys
Implement Net Promoter Score Surveys
Implement Mystery Shopping Surveys
Generate reports & provide actionable insights from the data obtained from the service surveys
Improve awareness on the use of the Helpdesk tool
Generate performance reports from the Helpdesk tool periodically
Track the implementation of recommendations from the service surveys
Use analytics across to give the organization a competitive edge by understanding customer preferences
Collate, analyze and report on HealthPlus’ service performance across its touchpoints based on pre-defined service metrics

Job Requirements

First degree in any technical field
A Master’s degree is an added advantage
A minimum of 4 years’ relevant work experience covering a range of service functional areas
Excellent analytical skills
Excellent report writing & presentation skills
Ability to multitask
IT savvy
Adept knowledge of survey monkey, google form/docs and renowned data gathering as well as business intelligence tools
Excellent knowledge of MS Office Suite (Word, Excel, PowerPoint, Visio, SharePoint, Project, Outlook)
Great attention to detail
Ability to communicate effectively with staff at all levels including third parties.

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How to apply for Service Delivery Analyst at HealthPlus Limited

Interested and suitably qualified individuals should: Click here to apply online

Application Deadline

21st February 2020

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Service Delivery Analyst at HealthPlus Limited