Jobs

Technician, WTTx/FTTx at Swift Networks – Apply Here

Swift Networks Recruitment is currently ongoing for the position of Technician, WTTx/FTTx. Read through this post to find information on the eligibility and how to apply.

Swift Networks Limited is a telecommunications services provider founded in 2002. Since the foundation, Swift Networks has invested profoundly in “next generation” networking technologies to create a multi-service network platform. Owing to rapid growth, the company is searching for a competent candidate to fill an Information Technology position, as they uphold their status as the foremost broadband connectivity services provider in Nigeria.

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Distinctively, the work setting provides a first class condition with a very alluring remuneration package. They are recruiting to fill the position described below.

Frequently asked questions on Swift Networks Recruitment:

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Find answers to these questions in this post.

Current Job Opening at Swift Networks Recruitment

  • Technician, WTTx/FTTx

Job Position: Technician, WTTx/FTTx

Job Location: Lagos

Key Roles for Technician, WTTx/FTTx at Swift Networks Limited

  • To support WTTx technician when attending to field support tickets logged for resolving customer’s complaints/Survey-Installation requests
  • Ensure customer satisfaction at all levels of customer interaction.

Key Accountabilities for Technician, WTTx/FTTx at Swift Networks Limited

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  • Meeting quantitative and qualitative KPIs
  • Taking all possible measures to timely resolve customer’s queries and processing them in accordance with our established procedures and policies.
  • Responsible for attending to technical queries related to VOIP, Internet and Data services on different platforms such as FTTx, FTTx by using standard procedures.
  • Comprehensive understanding and knowledge of using Customer Relationship Management (CRM) software as a tool for handling customer complaints.
  • Ensure full compliance of all related software applications and a strong handling power to assist customers.
  • Attending to all queries properly and escalating possible complaints to the concerned teams using effective tools.
  • Regularly attending training and coaching sessions conducted. Gaining knowledge of the organization’s goods or services and staying up-to-date with any modifications to them.
  • Suggesting alternatives and possibilities resolve customers’ complaints on a priority basis.
  • Granting feedback and conveying customer issues/problems to Supervisor to ensure maximum customer fulfillment and to intimate management with current trends and demands.
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Job Qualification/Requirements for Technician, WTTx/FTTx at Swift Networks Limited

  • Minimum of HND certificate
  • Minimum of 3 years experience
  • Technical Support Expertise to handle customer complaints
  • Work tools including laptops are required

Job Remuneration for Technician, WTTx/FTTx at Swift Networks Limited

  • Remuneration for this role will be solely on the commission of N6,000 per survey and N10,000 per installation
  • It is possible to achieve up to two installations in a day, which means a minimum of N32,000 can be earned daily.
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How to Apply for WTTx/FTTx Technician

Interested and qualified candidates should send their CV to hr@swiftng.net

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Deadline

  • 3rd June 2019