Jobs

Technical Support Engineer (Graduate & Exp.) at Swift Networks

Swift Networks Limited is a facilities-based telecommunications services provider. The firm was established in 2002, since the start, Swift Networks has invested a lot in “next generation” networking technologies to create a multi-service network channel. Owing to rapid expansion they are searching for qualified individuals to fill technical/business positions as they maintain their status as the foremost broadband connectivity services provider in Nigeria.

They are hiring to fill the following positions described below.

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Job Title: Technical Support Engineer

Location: Lagos, Nigeria

Key Responsibilities

  • Manage incidents, respond to requests for technical assistance in person, via phone & email
  • Ensure installation, maintenance and troubleshooting is carried out within agreed SLA.
  • Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance with the company’s approved standard.
  • Inform supervisors of recurring problems
  • Carry out periodic preventive and corrective maintenance on eNodeBs, transmission links,      routers and switches on the networks
  • Carry out the alignment of microwave radios on the network
  • Respond swiftly to alarms within acceptable SLA and rectification of faults on sites at various levels.
  • Configuration and resolution of all eNodeB/Transmission external alarms like VSWR, LOS, LOF,  link degradation, cell unavailable, etc.
  • Monitoring, inspection, and acceptance of new sites and ensuring 100% compliance with the    company’s specification
  • Maintain comprehensive records of all transmission links, power equipment, BTS and spare parts on-site
  • Monitors and coordinates all active and passive activities on eNodeB sites.
  • Analyze the root cause of outages with the aim of driving improved availability on the network.
  • Plan and implement both active and passive upgrades on the network to meet the customer’s needs.
  • Inspects and supervises vendor’s completed jobs to the company’s specification
  • Collation and submission of periodic/job completion reports as at when due
  • Ensuring compliance with the customer’s SLA and KPI always.
  • Ability to configure routers (Cisco/Huawei) and switches
  • Responsible for supporting post-sales customer activity remotely and on-site
  • Responsible for carrying out detailed Site Survey & maintain proper documentation
  • Promptly investigate, resolve & report any incidents, errors, events or deviations.
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Essential Attributes:

  • Proficient in WiFi, WiMAX, eNodeB, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player

Desired Attributes:

  • Relevant industry experience in handling telecommunication equipment.

Qualifications

  • BEng/BSc/B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science, Physics/Electronics or any other relevant fields with a grade of at least 2.1

Desired Experience:

  • 1 to 3 years of telecommunication experience
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Application Closing Date
Not Specified.

How to Apply

Interested and suitably qualified individuals should: Click here to apply online

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